Algemene voorwaarden
TERMS OF SERVICE
Last updated: 07-07-2026
Welcome to Røvik.
These Terms of Service apply to your use of our website, online store, products, services, features, tools, and content, together referred to as the “Services”.
The terms “Røvik”, “we”, “us”, and “our” refer to:
Legal business name: Røvik
Trading name: Røvik
Email: info@rovik-footwear.com
VAT number: NL859813472B01
Website: www.rovik-footwear.com
Our online store is powered by Shopify, which enables us to provide the Services to you.
Please read these Terms carefully before using our Services or placing an order. By accessing our website, creating an account, or placing an order, you agree to these Terms, our Privacy Policy, our Return and Refund Policy, and any other policies referred to in these Terms.
If you do not agree to these Terms, you should not use our Services or place an order.
Nothing in these Terms excludes, limits, or affects your mandatory statutory rights as a consumer, including your rights under applicable consumer protection laws in the European Union and the Netherlands.
SECTION 1 — ACCESS, ELIGIBILITY, AND ACCOUNT
You may use our Services only for lawful purposes.
By using our Services, you confirm that you are legally able to enter into a binding agreement with us. If you are under the age of majority in your country of residence, you may use our Services only with the consent and supervision of a parent or legal guardian.
To use certain parts of the Services or to place an order, you may be asked to provide information such as your name, email address, billing address, shipping address, payment information, and other order details.
You agree that all information you provide to us is accurate, current, and complete. You are responsible for keeping your account login details confidential and for all activity that occurs under your account.
You may not transfer, sell, assign, or license your account to another person.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to display and describe our products accurately.
However, product images, colors, dimensions, packaging, and appearance may vary slightly depending on your device, screen settings, photography, lighting, and manufacturing differences.
All product descriptions, prices, and availability are subject to change at any time, but changes will not affect orders that we have already accepted.
We reserve the right to discontinue any product at any time.
Any product descriptions, images, or other content on our website do not limit your statutory rights if a product is defective, damaged, incomplete, or not as described.
SECTION 3 — ORDERS AND ACCEPTANCE
When you place an order through our website, you make an offer to purchase the selected products.
After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean that your order has been accepted.
We reserve the right to accept or decline an order where legally permitted, including where:
The product is unavailable;
There is an error in the price or product description;
Payment cannot be processed;
We suspect fraud or misuse of our Services;
Shipping to your location is not available; or
We are legally unable to fulfil the order.
Your order is accepted when we confirm acceptance, process your payment, or dispatch the product, whichever happens first.
If we do not accept your order after payment has been taken, we will refund the amount paid.
Please review your order carefully before submitting it. Once an order has been accepted or dispatched, we may not be able to cancel or change it, except where you have a legal right to cancel or withdraw from the purchase.
SECTION 4 — PERSONAL USE ONLY
Our products are intended for personal or household use only, unless we agree otherwise in writing.
You may not purchase products from us for commercial resale, export, or distribution without our prior written permission.
SECTION 5 — PRICES, VAT, AND PAYMENT
Prices shown to consumers include VAT where applicable, unless clearly stated otherwise.
Shipping costs, delivery costs, import duties, customs charges, or other additional costs, if applicable, will be shown clearly before you place your order.
The price charged for a product will be the price shown at the time you place your order, as confirmed in your order confirmation email.
We may change prices, discounts, and promotions at any time, but changes will not affect orders that we have already accepted.
You agree to provide current, complete, and accurate payment and billing information for all purchases.
By submitting payment information, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate.
If your payment is declined, cancelled, reversed, or otherwise not completed, we may cancel or suspend the order.
SECTION 6 — PROMOTIONS AND DISCOUNTS
We may offer discounts, promotional codes, or special offers from time to time.
Promotions may be subject to separate terms and conditions. If there is a conflict between these Terms and the specific promotion terms, the promotion terms will apply.
Unless stated otherwise, promotional codes cannot be combined, exchanged for cash, or applied retroactively to previous orders.
We reserve the right to cancel, amend, or withdraw promotions where legally permitted.
SECTION 7 — SHIPPING AND DELIVERY
We will deliver your order to the delivery address you provide at checkout.
Before you place your order, we will provide available shipping options, estimated delivery times, and applicable shipping costs.
Unless we agree on a different delivery period, we will deliver the goods without undue delay and no later than 30 days after the order is accepted.
Delivery times are estimates unless we expressly agree to a guaranteed delivery date.
If we cannot deliver within the agreed delivery period, we will inform you. If delivery is delayed beyond the agreed period or beyond the legal delivery period, you may have the right to cancel the purchase and receive a refund in accordance with applicable consumer law.
For consumer purchases, the risk of loss of or damage to the goods passes to you when you, or a third party designated by you other than the carrier, physically receive the goods.
If you choose your own carrier and that carrier was not offered by us, the risk may pass to you when the goods are handed over to that carrier.
SECTION 8 — RIGHT OF WITHDRAWAL, RETURNS, AND REFUNDS
If you are a consumer in the European Union you have a legal right to withdraw from your purchase within 14 calendar days without giving any reason, unless a legal exception applies.
For goods, the withdrawal period normally expires 14 calendar days after the day on which you, or a third party designated by you other than the carrier, receive the goods.
If your order is delivered in multiple shipments, the withdrawal period normally expires 14 calendar days after the day on which you receive the last item or shipment.
You can exercise your right of withdrawal by clearly informing us that you wish to withdraw from the purchase. You may do this through the cancellation or withdrawal button on our website, by using the model withdrawal form available in our Return and Refund Policy, or by contacting us at info@rovik-footwear.com
After notifying us that you wish to withdraw, you must return the goods to us without undue delay and no later than 14 calendar days from the day on which you informed us of your withdrawal.
Our Return and Refund Policy explains how to return products, who pays return shipping costs, when refunds are issued, and which legal exceptions may apply.
Our voluntary 30-day return policy, if offered, applies in addition to your statutory rights and does not limit your legal right of withdrawal or your statutory guarantee rights.
SECTION 9 — STATUTORY GUARANTEE AND DEFECTIVE PRODUCTS
If you are a consumer in the European Union you are legally entitled to receive products that conform to the contract.
This means that products must be as described, fit for normal use, fit for any specific purpose made known to us and accepted by us, and of the quality and performance that can reasonably be expected.
If a product is defective, damaged, incomplete, or not as described, please contact us as soon as possible at info@rovik-footwear.com
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction, or a refund.
Nothing in these Terms, our Return and Refund Policy, or any commercial guarantee limits your statutory guarantee or conformity rights.
SECTION 10 — INTELLECTUAL PROPERTY
Our Services, including our website, brand name, logos, product names, designs, text, images, graphics, videos, audio, layout, software, and other content, are owned by us, our affiliates, Shopify, or our licensors, unless stated otherwise.
These materials are protected by intellectual property laws.
You may use our Services for personal, non-commercial use only.
You may not copy, reproduce, modify, distribute, sell, lease, publicly display, publicly perform, republish, download, store, scrape, or transmit any part of our Services or content without our prior written consent, except where permitted by law.
Røvik’s names, logos, product names, service names, designs, and slogans are trademarks or trade identifiers of Røvik or its licensors. Shopify’s names, logos, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, and marks are the property of their respective owners.
SECTION 11 — REVIEWS, FEEDBACK, AND USER CONTENT
If you submit reviews, feedback, suggestions, ideas, photos, comments, or other content to us, you confirm that you have the necessary rights to provide that content and that the content is accurate, lawful, and does not infringe the rights of any third party.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, translate, modify, adapt, display, and distribute that content for the purpose of operating, improving, promoting, and providing our Services, including for marketing purposes.
You are responsible for the content you submit.
You must not submit content that is unlawful, misleading, defamatory, abusive, obscene, discriminatory, infringing, spam, or harmful to our Services or other users.
We may moderate, remove, or refuse to publish user content where legally permitted, including where we believe it violates these Terms or applicable law.
SECTION 12 — THIRD-PARTY TOOLS AND LINKS
Our Services may include links to third-party websites, tools, applications, payment providers, shipping providers, social media platforms, or other third-party services.
We are not responsible for the content, accuracy, availability, policies, or practices of third-party websites or services.
Your use of third-party websites or services may be subject to separate terms and privacy policies provided by those third parties.
If you choose to access third-party websites or services, you do so at your own discretion.
Nothing in this section limits your statutory rights against us as the seller of products purchased directly from us.
SECTION 13 — RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify.
However, any sales and purchases you make through our store are made directly with Røvik, not Shopify.
Shopify is not responsible for any aspect of sales between you and Røvik, including products, delivery, returns, refunds, defects, damage, or losses relating to products purchased from us, except where Shopify is responsible under its own separate terms or applicable law.
SECTION 14 — PRIVACY AND COOKIES
We collect and process personal information in accordance with our Privacy Policy, which can be viewed here:
https://rovik-footwear.com/pages/privacy-policy
Because our store is powered by Shopify, Shopify may also collect and process personal information in connection with the operation of our store and the Services.
Please review our Privacy Policy and, where applicable, Shopify’s privacy information to understand how personal information is collected, used, shared, stored, and protected.
If we use cookies or similar technologies, further information will be provided in our Cookie Policy or cookie banner, where required.
SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping costs, or delivery times.
We reserve the right to correct errors, inaccuracies, or omissions and to update information where legally permitted.
If an error affects an order you have already placed, we will contact you where required and give you the options required by applicable law.
Nothing in this section limits your statutory rights if a product is defective, damaged, incomplete, or not as described.
SECTION 16 — PROHIBITED USES
You may not use our Services:
For any unlawful, fraudulent, harmful, or malicious purpose;
To violate any applicable law, regulation, or third-party right;
To infringe our intellectual property rights or the rights of others;
To submit false, misleading, or inaccurate information;
To harass, abuse, insult, defame, threaten, intimidate, or discriminate against any person;
To transmit malware, viruses, worms, or harmful code;
To interfere with or disrupt the security or operation of the Services;
To collect, track, or misuse personal information of others;
To send spam, phishing messages, or other unauthorized communications;
To impersonate any person or entity;
To scrape, extract, crawl, copy, or harvest data from the Services without permission;
To bypass, disable, or circumvent any security, access-control, or anti-bot measures; or
To use the Services in a way that could damage Røvik, Shopify, our customers, or any third party.
We may suspend or terminate access to the Services where we reasonably believe these Terms have been violated, subject to applicable law.
SECTION 17 — AUTOMATED TOOLS, BOTS, AND AGENTS
You may not use bots, crawlers, scrapers, automated tools, AI agents, or similar technologies to access, interact with, extract data from, or use the Services without our prior written permission, unless such activity is permitted by applicable law.
Any permitted automated access must clearly identify itself, comply with applicable laws, follow our technical instructions, and must not bypass security measures, rate limits, robots.txt instructions, CAPTCHAs, or other access controls.
We may limit or block automated access to protect the security, availability, and integrity of the Services.
SECTION 18 — SERVICE AVAILABILITY
We aim to keep our Services available and functioning properly, but we do not guarantee that the Services will always be uninterrupted, secure, or error-free.
We may suspend, restrict, update, or discontinue any part of the Services where reasonably necessary, including for maintenance, security, legal, operational, or business reasons.
Nothing in this section affects any rights you have in relation to products you have purchased from us.
SECTION 19 — DISCLAIMER OF WARRANTIES
The information on our website is provided for general information purposes.
We make reasonable efforts to keep information accurate and up to date, but we do not guarantee that all website content will always be complete, accurate, current, or error-free.
To the extent permitted by applicable law, the Services are provided on an “as available” basis.
Nothing in these Terms excludes, limits, or affects your mandatory statutory rights as a consumer, including your statutory guarantee rights, your legal right of withdrawal, and your rights relating to defective, damaged, incomplete, or misdescribed products.
SECTION 20 — LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud, intentional misconduct, gross negligence, or any liability that cannot be excluded or limited under applicable consumer law.
If you are a consumer, our liability is limited only to the extent permitted by applicable law.
If you are a business user, and to the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, loss of goodwill, or business interruption.
Nothing in this section affects your statutory rights in relation to products purchased from us.
SECTION 21 — INDEMNIFICATION
If you are a business user, you agree to indemnify and hold harmless Røvik, Shopify, and our affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from claims, losses, liabilities, damages, and reasonable costs arising from your breach of these Terms, violation of law, or infringement of third-party rights.
If you are a consumer, this section applies only to the extent permitted by applicable law and does not limit your mandatory consumer rights.
SECTION 22 — TERMINATION OR SUSPENSION
We may suspend or terminate your account or access to the Services if we reasonably believe that:
You have breached these Terms;
You have used the Services unlawfully or fraudulently;
Your use of the Services poses a security, operational, or legal risk; or
We are required to do so by law.
Where required by applicable law, we will provide notice and an opportunity to respond.
Termination or suspension of your account does not affect orders already accepted, statutory rights, payment obligations, or rights and obligations that by their nature should continue after termination.
SECTION 23 — CHANGES TO THESE TERMS
We may update or change these Terms from time to time.
The most current version of the Terms will be available on this page.
If we make material changes, we will notify you where required by applicable law.
Changes will not affect orders that we have already accepted, unless required by law or agreed with you.
Your continued use of the Services after updated Terms become effective means that you accept the updated Terms, where legally permitted.
SECTION 24 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations under these Terms as part of a merger, acquisition, business transfer, restructuring, or sale of assets, or where otherwise permitted by law.
If you are a consumer, any assignment will not reduce your statutory rights.
SECTION 25 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or, if necessary, removed.
The remaining provisions will continue to apply.
SECTION 26 — WAIVER
If we do not enforce a right or provision of these Terms, this does not mean that we waive that right or provision.
Any waiver must be made in writing to be effective.
SECTION 27 — ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies or notices referred to on our website, form the agreement between you and us regarding your use of the Services and purchases from us.
If there is a conflict between these Terms and a specific policy that applies to a particular issue, the more specific policy will apply, unless stated otherwise.
SECTION 28 — GOVERNING LAW AND JURISDICTION
These Terms and any separate agreements through which we provide products or services to you are governed by the laws of the Netherlands.
If you are a consumer in the European Union, including the Netherlands, this choice of law does not deprive you of the protection of mandatory consumer laws that apply in your country of residence.
If you are a consumer, you may bring legal proceedings in the courts available to you under applicable consumer law.
SECTION 29 — CONTACT INFORMATION AND COMPLAINTS
Questions about these Terms, our products, orders, returns, refunds, or complaints should be sent to us at:
Legal business name: Røvik
Trading name: Røvik
Email: info@rovik-footwear.com
VAT number: NL859813472B01
Website: www.rovik-footwear.com
If you have a complaint, please contact us using the details above. We will review your complaint and respond as soon as reasonably possible.