Terugbetalingsbeleid

Return and Refund Policy

Last updated: 07-07-2026

This Return and Refund Policy applies to purchases made through Røvik at rovik-footwear.com

You can contact us about returns, refunds, damaged items, or withdrawal requests at: info@rovik-footwear.com or fill out the contact form on our website.

1. Our 30-day voluntary return policy

In addition to any legal rights you may have, we offer a voluntary 30-day return policy. This means you may request a return within 30 days after receiving your item.

To be eligible for a voluntary return under this 30-day policy, the item must be in the same condition that you received it, unused or unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a voluntary return, contact us at info@rovik-footwear.com.

If your voluntary return is eligible, we will send you return instructions and, where applicable, a return shipping label. Items sent back to us without first requesting a return may not be accepted under our voluntary return policy.

This voluntary 30-day return policy does not limit your statutory rights, including your legal right of withdrawal if you are a consumer in the European Union, or your rights if an item is defective, damaged, incomplete, or not as described.

1. European Union right of withdrawal

If you are a consumer in the European Union you have the legal right to withdraw from your purchase within 14 calendar days without giving any reason.

For goods, the withdrawal period expires 14 calendar days after the day on which you, or a third party designated by you other than the carrier, receive the goods.

If your order is delivered in multiple shipments, the withdrawal period expires 14 calendar days after the day on which you receive the last item or shipment.

1. How to exercise your right of withdrawal

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the purchase by a clear statement.

You can do this by:

Using the cancellation or withdrawal button on our website;
Using the model withdrawal form included below; or
Contacting us at info@rovik-footwear.com.

After we receive your withdrawal request through our website, email, or withdrawal form, we will confirm receipt of your request.

Using the model withdrawal form is not mandatory, but you may use it if you wish.

1. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To:
Røvik
Email: info@rovik-footwear.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Product(s):
Order number:
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Email address used for the order:
Date:

1. Returning goods after withdrawal

If you exercise your legal right of withdrawal, you must send the goods back to us without undue delay and no later than 14 calendar days from the day on which you informed us that you wish to withdraw.

You are on time if you send the goods back before the 14-day return period has expired.

You may inspect the goods as you would be allowed to do in a physical shop. You are responsible for any reduction in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

For statutory withdrawal returns, the item does not need to be unused, with tags, or in its original packaging in order for you to exercise your right of withdrawal. However, if the item has been handled more than necessary, we may deduct the reduction in value from your refund where permitted by law.

1. Return shipping costs

For returns under the EU statutory right of withdrawal:

Customer pays return shipping:
You are responsible for the direct cost of returning the goods to us, unless we have agreed to cover those costs.

For voluntary returns under our 30-day return policy, we will tell you during the return process whether we provide a prepaid return label or whether you are responsible for return shipping costs.

1. Refunds after withdrawal

If you exercise your legal right of withdrawal, we will refund all payments received from you for the returned goods, including the standard delivery costs you paid for the original shipment.

We do not have to refund additional delivery costs if you chose a delivery method that was more expensive than our standard delivery option.

We will make the refund without undue delay and no later than 14 calendar days from the day on which you informed us of your withdrawal.

We may withhold the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

We will refund you using the same payment method you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the refund.

1. Refunds under our voluntary 30-day return policy

For voluntary returns outside the statutory withdrawal period, we will notify you once we have received and inspected your return.

If the return meets the conditions of our voluntary 30-day return policy, we will issue a refund to your original payment method within 10 business days after approving the return.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we confirmed your refund, please contact us at info@rovik-footwear.com.

1. Damaged, defective, incorrect, or incomplete items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, incomplete, or if you received the wrong item.

You can contact us at info@rovik-footwear.com.

Please include your order number, a description of the issue, and, where possible, photos or videos showing the problem.

If the item is defective, damaged, incomplete, or not as described, we will assess the issue and provide a solution in accordance with applicable law. This may include repair, replacement, or refund where required.

Your statutory guarantee rights are not limited by this Return and Refund Policy. In the Netherlands and the European Union, consumers are legally entitled to receive products that conform to the contract and are of satisfactory quality.

1. Exchanges

The fastest way to ensure you get the item you want is to return the item you have and place a separate order for the new item.

If you are exercising your legal right of withdrawal, you may return the original item in accordance with the withdrawal procedure above.

1. Exceptions and non-returnable items

Some items cannot be returned under the statutory right of withdrawal where the law allows an exception.

These may include:

Goods made to your specifications or clearly personalized;
Goods that are liable to deteriorate or expire quickly, such as certain perishable goods;
Sealed goods that are not suitable for return for health protection or hygiene reasons, if they were unsealed after delivery;
Sealed audio, video, or software products, if they were unsealed after delivery;
Digital content not supplied on a physical medium, if performance has begun with your prior express consent and you acknowledged that you would lose your right of withdrawal;
Gift cards, where the statutory conditions for exclusion apply.

We may also be unable to accept returns of hazardous materials, flammable liquids, or gases unless the return can be handled safely and lawfully.

Please contact us at info@rovik-footwear.com. if you have questions about whether your item can be returned.

1. Sale items

Discounted or sale items may still be returned where you have a statutory right of withdrawal or other legal right.

Outside your statutory rights, sale items may be excluded from our voluntary 30-day return policy if stated on the product page or at checkout.

1. Gift cards

Gift cards are generally non-returnable and non-refundable, except where you have a statutory right to withdraw or where otherwise required by law.

1. Items returned without prior notice

For our voluntary 30-day return policy, items sent back without first requesting a return may not be accepted.

For EU and Netherlands statutory withdrawal returns, you must clearly inform us that you are exercising your right of withdrawal within the 14-day withdrawal period. We recommend contacting us before sending the goods back so we can provide the correct return instructions.

1. Questions

If you have any questions about returns, refunds, exchanges, damaged items, or your right of withdrawal, contact us at:

info@rovik-footwear.com